Facilio - Feedback Kiosk

Facilio is an IoT and ML-driven facilities O&M platform that helps you centrally manage building operations, maintenance, and sustainability performance, across your commercial portfolios in real-time.

A thriving facility attracts attention, as the experience “lives” in the minds of your customers/tenants. It can be challenging to measure expectations across different segments and customer types but eventually becomes the most essential factor to be captured.

Feedback is the most powerful, yet, most underused management tool that we have at our disposal. It helps to get on track and serves as a guide to assist resources to perceive insight driven performance.

Facilio’s distinguished feedback system empowers you to perceive the Customer Feedback with a refreshing and an easy-to use setup. With Facilio, easily determine what affects your customer experience:
1. Enables you to focus on how to effectively prioritize the specific service and experience improvements
2. Track the impact on overall customer experience, and loyalty backed by
• Space specific device association,
• Capturing real-time feedback,
• Instant notification to the customers, and
• Customisable Service Catalogues.

Key features:

• Register Space-wide Kiosk devices to stay clear of configuration hassles using automatic invite codes.
• Gather feedback on building experiences using simple and minimalistic emoji ratings.
• Automatic redirections to express concerns behind preset unsatisfactory ratings.
• Provide your tenants with ease to raise complaints with pre-populated service categories.
• Seamlessly configure any number of need-based service catalogues.
• Get instantly notified on the progress of the raised complaint (EMail/SMS).
• Centrally manage complaints across facilities with multi service catalogue selection support.